How do cancellations and refunds work?

Before you pay. You can cancel the order yourself in My Orders. After you pay. Request cancellation from the order page. Whether the order can be cancelled, and how much is refunded, depends on how far production has progressed. Quality problems. Open a support ticket with your order number, photos and the affected quantity. Confirmed process defects are reworked, remade or refunded under our Refund and Quality Policy.